1. Eligibility for Refunds
- Refunds are available if you are unsatisfied with the service or if the service was not provided as described.
- You must submit your refund request within 14 days of the service being rendered.
- Refunds are processed based on the payment method originally used.
2. Non-Refundable Situations
-Services that have been fully provided or consumed are generally non-refundable.
- If a service is canceled or changed less than 24 hours before its scheduled start, it may not be eligible for a refund.
- Fees for custom services or special requests are non-refundable once work has begun.
3. Refund Processing
- Refunds will be processed within 7-10 business days after approval.
- You will receive a confirmation email when the refund has been processed.
- If you do not receive your refund within the stated period, please contact us at junior.media90@gmail.com
1. Return Conditions
-Returns are accepted within 30 days of receipt if the item is defective or not as described.
-To initiate a return, contact us at junior.media90@gmail.com with your order number and reason for the return.
- The product must be returned in its original packaging, unused, and in the condition it was received.
2. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item, defective product).
- For eligible returns, we will provide a prepaid return shipping label upon approval.
3. Return Processing
- Once we receive the returned item, it will be inspected, and we will notify you of the status of your return.
- If approved, a refund or replacement will be issued within 5-7 business days
1. Service Cancellation
- You may cancel a service appointment up to 24 hours before the scheduled time to receive a full refund or reschedule.
- Cancellations made less than 24 hours before the appointment may incur a cancellation fee of [X]% of the service cost.
2. How to Cancel
- To cancel your service, contact us via email at junior.media90@gmail.com.
- Include your booking reference number and reason for cancellation.
3. No-Show Policy -
- If you do not show up for your scheduled appointment without cancelling, the service fee may be non-refundable.
1. Service Delivery
- For service-based bookings, services will be delivered on the agreed-upon date and time.
- Any delays in service delivery will be communicated promptly, and you will have the option to reschedule.
2. Product Delivery
- Physical products related to services will be shipped within 2-3 business days after your order has been confirmed.
- Standard shipping typically takes 5-7 business days, depending on your location. Expedited shipping options are available for an additional fee.
3. Delivery Issues
- If your service or product delivery is delayed or lost, please contact us immediately at junior.media90@gmail.com.
- In the event of damaged products, please send a photo of the item, and we will arrange a replacement or refund.